Ready when they need it
The Suggest control stays out of the way until a customer chooses to open it.
Product feedback tool
A customer can report a confusing screen or suggest an improvement without leaving the page. You receive the Suggestion with its source path attached and decide whether it belongs on your public portal.
The problem
“This is confusing” means more when you can see where the customer was. Sending them away to explain it later adds effort and loses part of the story.
Keep the page with it
The Suggest control stays out of the way until a customer chooses to open it.
You see the allowed website origin and page path without collecting the query string or fragment.
Every Website Widget submission waits in Pending review until you decide what to do.
The workflow
The customer writes the thought in their own words. SuggestionBox creates an editable working title and sends it to Pending review. You decide whether to publish it, connect it to an existing Suggestion, decline it, or keep working on it.
The visitor chooses Suggest from the page they are using.
They send the thought in their own words without starting a chat.
You receive the Suggestion with its safe source path attached.
SuggestionBox keeps the safe source path for review without reading the page, recording the session, or collecting the query string.
An honest boundary
The Website Widget does not provide live chat, ticket status, or customer-specific troubleshooting. Keep those conversations in your support system.
Founder Plan
The Founder Plan does not become more expensive when more customers participate. No participant or submission fees.
Create your SuggestionBox and add the Website Widget wherever product context would help.
Create your suggestion box